AJAX Global · Human Outsourcing Solutions
Every role, covered.
Browse all 12 roles below. Click any service in the sidebar to jump straight to it, or scroll through at your own pace.
Customer Support
Brand-trained agents, zero downtime
Our customer support agents are fully trained on your brand voice, product catalogue, and escalation procedures. We deliver 24/7 omnichannel coverage across phone, email, live chat, and social — so your customers always feel heard, fast. Every agent is onboarded with your tone, your FAQs, and your escalation logic before their first interaction.
<60s
Avg. First Response
97%
CSAT Score
99.9%
Uptime SLA
10+
Languages
What's included
Brand Voice Training
Every agent studies your tone, FAQs, and product docs before their first interaction.
Omnichannel Coverage
Phone, email, live chat, WhatsApp, and social media — all unified under one roof.
Escalation Workflows
Tiered escalation paths ensure complex issues reach the right specialist instantly.
Real-Time Monitoring
Live dashboards let you track every ticket, response time, and satisfaction score.
CRM Integration
Seamless sync with HubSpot, Salesforce, Zendesk, and any custom CRM you run.
Quality Assurance
Weekly call audits and coaching sessions maintain elite performance standards.
Use cases
Industries served
What you get
Ready to hire?
Build your Customer Support team today.
Free discovery call — we scope everything before you commit.
Sales & Lead Generation
Closers who treat every lead as sacred
From cold outreach to warm close, our sales agents combine proven scripts with genuine relationship-building. Every lead is treated as a real opportunity — no spray-and-pray, just intentional pipeline development built around your ICP, your product, and your close process.
38%
Lead-to-Meeting Rate
40%
Sales Cycle Reduction
3×
Pipeline Coverage
5
Outreach Channels
What's included
Cold Outreach Campaigns
Multi-touch sequences across email, LinkedIn, and phone crafted for your ICP.
Lead Qualification
BANT and MEDDIC frameworks applied to every prospect before handoff.
Demo Scheduling
Automated booking flows that put qualified prospects directly into your AE's calendar.
CRM Pipeline Management
Every interaction logged, every stage updated — your pipeline always reflects reality.
Objection Handling
Scripts and live coaching so agents navigate objections with confidence.
Reporting & Attribution
Clear ROI tracking from first touch to closed-won across every channel.
Use cases
Industries served
What you get
Ready to hire?
Build your Sales & Lead Generation team today.
Free discovery call — we scope everything before you commit.
Virtual & Admin Assistants
Executive support and admin excellence
Our virtual assistants act as true extensions of your team. Calendar management, inbox triage, research, document prep — handled with the discretion and accuracy of an in-house EA, at a fraction of the cost. Onboarded within 48 hours and matched to your tools, timezone, and working style.
20+
Hours Saved / Week
99.2%
Task Accuracy Rate
48hrs
Onboarding Time
–65%
Cost vs In-House
What's included
Calendar & Scheduling
Full ownership of your calendar — booking, rescheduling, reminders, and conflict resolution.
Inbox Management
Priority filtering, template replies, and zero-inbox methodology applied daily.
Research & Briefings
Competitor research, meeting prep docs, and market summaries delivered on demand.
Document Preparation
Proposals, decks, reports — formatted to your brand standards every time.
Travel Coordination
Flights, hotels, ground transport, and itineraries managed end-to-end.
Tool Proficiency
Notion, Asana, Monday, Google Workspace, Microsoft 365 — wherever you work.
Use cases
Industries served
What you get
Ready to hire?
Build your Virtual & Admin Assistants team today.
Free discovery call — we scope everything before you commit.
E-Commerce Management
Shopify, WooCommerce, Amazon — 24/7
End-to-end e-commerce operations managed for you. Product listings, inventory sync, order fulfilment coordination, returns, and customer queries — all handled so you can focus on growth, not firefighting. We operate across Shopify, WooCommerce, Amazon, eBay, Etsy, and any custom platform.
<0.3%
Order Error Rate
<24hrs
Return Resolution
99.8%
Listing Accuracy
8+
Platforms Supported
What's included
Product Listing Management
SEO-optimised titles, descriptions, and images kept current across all platforms.
Inventory Sync
Real-time stock level management across Shopify, Amazon, eBay, and Etsy.
Order Fulfilment Coordination
3PL liaison, shipment tracking, and proactive delay communication to customers.
Returns & Refunds
Full returns workflow management — from customer request to credit processed.
Review Management
Prompt, professional responses to reviews that protect and build your reputation.
Promotions & Campaigns
Flash sale setup, discount code management, and seasonal campaign execution.
Use cases
Industries served
What you get
Ready to hire?
Build your E-Commerce Management team today.
Free discovery call — we scope everything before you commit.
Property Management
Tenant care, maintenance, rent coordination
Our property management VAs handle the full tenant lifecycle — from enquiry to move-out. Maintenance ticket coordination, rent reminders, lease admin, and vendor management all handled with professionalism. We free up your time while ensuring every tenant interaction reflects your standards.
<2hrs
Maintenance Response
98.5%
Rent Collection Rate
96%
Tenant Satisfaction
25/wk
Admin Hours Freed
What's included
Tenant Communications
All inbound enquiries, complaints, and requests handled promptly and professionally.
Maintenance Coordination
Ticket logging, vendor dispatch, and follow-up until every issue is resolved.
Rent Collection Support
Automated reminders, arrears escalation, and payment reconciliation.
Lease Administration
Renewal notices, documentation prep, and compliance tracking across your portfolio.
Property Inspections Scheduling
Routine and ad-hoc inspection booking coordinated with tenants and inspectors.
Vacancy Management
Listing creation, viewing scheduling, and applicant screening for vacant units.
Use cases
Industries served
What you get
Ready to hire?
Build your Property Management team today.
Free discovery call — we scope everything before you commit.
IT & Cybersecurity
Technical teams and MSP-level operations
Dedicated IT support and cybersecurity professionals embedded into your operation. From helpdesk L1/L2 to security monitoring and compliance reporting — enterprise-grade capability without the enterprise headcount. Our teams operate within your systems, your tools, and your SLAs.
98%
Ticket Resolution SLA
47min
Avg. Resolution Time
99.1%
Security Incidents Caught
6+
Compliance Frameworks
What's included
L1 / L2 Helpdesk
Password resets to complex troubleshooting — fast, documented, and fully escalable.
Security Monitoring
24/7 SIEM alerts reviewed and triaged by trained cybersecurity analysts.
Patch Management
Scheduled patching cycles keeping your endpoints, servers, and software secure.
Compliance Reporting
SOC2, ISO 27001, HIPAA, and GDPR evidence collection and audit prep.
Vendor Management
ISP, SaaS, and hardware vendor liaison so your tech stack runs without friction.
Disaster Recovery Support
Documented DR playbooks and regular backup verification to protect your data.
Use cases
Industries served
What you get
Ready to hire?
Build your IT & Cybersecurity team today.
Free discovery call — we scope everything before you commit.
Custom Remote Teams
Fully bespoke for your exact industry
When off-the-shelf doesn't fit, we build from scratch. Describe your workflow, your industry, your standards — and we assemble a dedicated remote team trained specifically around your operation. Every hire, every process, every KPI designed entirely around your requirements.
7 days
Avg. Team Build Time
94%
Retention Rate
30+
Industries Served
200+
Custom Roles Built
What's included
Needs Assessment
Deep-dive discovery to map your workflows, tools, pain points, and growth goals.
Role Architecture
We design the exact org structure and role definitions your operation requires.
Talent Sourcing
Screened candidates matched on skill, culture fit, and timezone compatibility.
Custom Training Programs
Bespoke onboarding built around your SOPs, tools, and brand standards.
Dedicated Team Manager
A senior AJAX Global manager embedded with your team to maintain performance.
Scaling on Demand
Add or adjust team size as your business grows — no lengthy recruitment cycles.
Use cases
Industries served
What you get
Ready to hire?
Build your Custom Remote Teams team today.
Free discovery call — we scope everything before you commit.
Client Retention
Proactive relationship defence & loyalty
Keeping clients is more valuable than winning new ones. Our retention specialists proactively monitor health scores, identify churn risk, and run loyalty initiatives that turn at-risk accounts into advocates. We protect your revenue while building relationships that last.
–42%
Churn Reduction
+28pts
NPS Improvement
22%
Upsell Conversion
89%
At-Risk Accounts Saved
What's included
Health Score Monitoring
Usage patterns, support ticket trends, and NPS signals tracked to flag churn risk early.
Proactive Check-ins
Scheduled outreach to key accounts before they have a reason to leave.
Churn Intervention Playbooks
Scripted and personalised plays for every risk tier — from mild concern to critical.
Loyalty & Rewards Management
Programme administration that recognises and rewards your best clients.
Win-Back Campaigns
Structured re-engagement sequences for recently churned accounts.
Retention Reporting
Monthly cohort analysis, churn reason breakdowns, and LTV trend reporting.
Use cases
Industries served
What you get
Ready to hire?
Build your Client Retention team today.
Free discovery call — we scope everything before you commit.
Scheduling & Dispatch
60-second rule — every lead captured
Speed-to-lead is everything. Our scheduling and dispatch agents operate on the 60-second rule — every inbound lead contacted, every appointment booked, every job assigned before a competitor even picks up the phone. We run 24/7 so no opportunity ever goes cold.
<60s
Lead Response Time
71%
Booking Conversion
–38%
No-Show Reduction
99.4%
Dispatch Accuracy
What's included
Inbound Lead Response
Every web form, call, and message answered within 60 seconds — guaranteed.
Appointment Booking
Calendar management and booking across your team with instant confirmations sent.
Reminder Sequences
Automated SMS and email reminders that slash no-show rates dramatically.
Field Crew Dispatch
Job assignment matched to technician availability, location, and skill set.
Route Optimisation Coordination
Dispatch sequencing designed to minimise travel time and maximise daily jobs.
After-Hours Coverage
24/7 answering so urgent jobs and after-hours leads never go to voicemail.
Use cases
Industries served
What you get
Ready to hire?
Build your Scheduling & Dispatch team today.
Free discovery call — we scope everything before you commit.
Multilingual Support
English, Spanish, French, Arabic coverage
Break language barriers and expand your total addressable market. Our multilingual agents deliver native-level support across English, Spanish, French, and Arabic — with additional languages available on request. Every agent is a native or C2-level speaker, culturally trained, not just linguistically capable.
10+
Languages Available
100%
Native Speakers
+340%
Market Reach Increase
99.5%
Translation Accuracy
What's included
Native-Level Agents
Every agent is a native or C2-level speaker — no machine translation, no awkward phrasing.
Cultural Competence
Agents trained in regional customs, sensitivities, and communication norms.
Document Translation
Contracts, FAQs, marketing materials, and product docs translated with precision.
Multilingual Live Chat
Real-time chat support in the customer's preferred language across all platforms.
Localisation Support
Website copy, emails, and campaigns adapted for regional markets — not just translated.
Cross-Language Escalation
Seamless handoffs between language teams with full context preserved.
Use cases
Industries served
What you get
Ready to hire?
Build your Multilingual Support team today.
Free discovery call — we scope everything before you commit.
Data & Reporting
KPI dashboards and performance analytics
Turn raw data into decisions. Our data and reporting specialists build and maintain KPI dashboards, automate reporting workflows, and surface the insights your leadership team needs to act — without drowning in spreadsheets. Every dashboard built to your exact metrics.
100%
Reports Automated
99.7%
Data Accuracy
3 days
Dashboard Build Time
20+
Tools Supported
What's included
KPI Dashboard Design
Custom dashboards in Looker, Power BI, Tableau, or Google Data Studio built to your spec.
Automated Report Delivery
Scheduled reports land in the right inboxes at the right time — every time.
Data Cleaning & Normalisation
Messy spreadsheets and inconsistent data sources unified into reliable datasets.
CRM & Ad Platform Integration
Salesforce, HubSpot, Google Ads, Meta Ads — all feeding one source of truth.
Executive Summaries
Weekly and monthly narrative reports that translate numbers into strategic decisions.
Anomaly Detection
Proactive flagging of unusual patterns — spend spikes, churn signals, revenue dips.
Use cases
Industries served
What you get
Ready to hire?
Build your Data & Reporting team today.
Free discovery call — we scope everything before you commit.